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Please read these terms and conditions carefully before using the hastioverseas.com website operated by Quetzal Brass Works
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
1. General Conditions
2. Products and Services
3. Orders and Payments
4. Shipping and Delivery
5. Returns and Refunds
6. Privacy Policy
7. Intellectual Property
8. Governing Law
9. Changes
10. Contact Us
If you have any questions about these terms, please contact us:
Thank you for shopping at hastioverseas.com. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must provide a proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment or UPI payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different one, please contact us within 2 days of receiving your order. You will be responsible for the return shipping costs, and we will cover the shipping costs of the new item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Non-Returnable Items
Certain types of items cannot be returned, such as personalized or customized products. Please contact us if you have questions about the eligibility of your item for return.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
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